The issue affecting the EEP product has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact support@alertlogic.com.
Posted May 03, 2023 - 14:27 UTC
Monitoring
We have implemented a fix for the issue affecting the EEP product and are currently monitoring the situation to ensure that the issue has been fully resolved. We will continue to provide updates until the incident is closed.
Posted May 03, 2023 - 14:15 UTC
Update
We continue to develop a fix for this issue.
Posted May 03, 2023 - 13:48 UTC
Update
We are continuing to work on a fix for this issue.
Posted May 03, 2023 - 13:04 UTC
Identified
We have identified an issue affecting the Extended Endpoint Protection (EEP) product and are currently working on a fix. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.
Posted May 03, 2023 - 13:04 UTC
This incident affected: US-West-1 (Extended Endpoint Protection) and US-East-1 (Extended Endpoint Protection).
