tag:status.alertlogic.com,2005:/historyAlert Logic Status - Incident History2024-03-19T02:29:36ZAlert Logictag:status.alertlogic.com,2005:Incident/198921202024-02-11T08:00:56Z2024-02-11T08:00:56ZScheduled maintenance to Alert Logic reporting infrastructure<p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>10:44</var> UTC</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance to Alert Logic reporting infrastructure on February 11, 2024. This will affect customers in all regions. The Alert Logic Console will be available throughout this maintenance, however, reports in the 'Validate > Reports' section will be unavailable. No action is required from Alert Logic customers. Should you have any inquiries about this maintenance, please don't hesitate to reach out to us at support@alertlogic.com.</p>tag:status.alertlogic.com,2005:Incident/192512492023-11-30T21:53:23Z2023-11-30T21:53:23ZAlert Logic Console authentication issues<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>21:53</var> UTC</small><br><strong>Resolved</strong> - The issue affecting the Alert Logic Console has been resolved. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact support@alertlogic.com.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>20:44</var> UTC</small><br><strong>Update</strong> - We have implemented a fix and are continuing to monitor the issue to ensure stability of service.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>19:46</var> UTC</small><br><strong>Update</strong> - This issue is currently affecting access to the Alert Logic Console. Some users may experience performance issues when using the service. Our teams are investigating the issue with high priority.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>18:38</var> UTC</small><br><strong>Monitoring</strong> - We have implemented a fix and are continuing to monitor the issue. We have validated that services are operational across all regions.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>17:39</var> UTC</small><br><strong>Identified</strong> - We have identified the issue affecting the Alert Logic Console and are releasing the fix. We are seeing improvements to Console access in all regions. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>17:00</var> UTC</small><br><strong>Update</strong> - We continue to investigate this issue. Scheduled scans may fail to complete at this time, however once services are restored, affected scans will be retried.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>16:24</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue that is affecting access to the Alert Logic Console. We will provide an update as soon as we have more information.</p>tag:status.alertlogic.com,2005:Incident/190568932023-11-08T16:27:34Z2023-11-14T17:06:57ZDegradation to asset visibility for US customers<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>16:27</var> UTC</small><br><strong>Resolved</strong> - The issue affecting visibility into assets has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact support@alertlogic.com.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>15:10</var> UTC</small><br><strong>Update</strong> - We have implemented a fix for the issue affecting the assets service and are currently monitoring the situation to ensure that the issue has been fully resolved. We will continue to provide updates until the incident is closed.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>13:06</var> UTC</small><br><strong>Identified</strong> - We have identified an issue affecting visibility into assets for customers in the US region and are currently working on a fix. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.</p>tag:status.alertlogic.com,2005:Incident/186312192023-10-02T17:00:24Z2023-10-02T17:00:24ZImpact to Network IDS appliances in all regions<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>17:00</var> UTC</small><br><strong>Resolved</strong> - Following an extended period of monitoring, this incident is now resolved. If you experience any further issues, please contact support@alertlogic.com.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>18:45</var> UTC</small><br><strong>Monitoring</strong> - We have found that this issue impacted a subset of Network IDS appliances, spanning the period of September 15th until resolution on September 28th. Customers impacted by this issue may notice delayed timestamps in event data and any resulting incidents. This incident will remain in a monitoring state as we continue to review the fix.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>15:14</var> UTC</small><br><strong>Update</strong> - We are seeing improvements to the health of affected appliances and continue to address this issue.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>13:51</var> UTC</small><br><strong>Update</strong> - We continue to address this issue and are nearing resolution.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>12:30</var> UTC</small><br><strong>Update</strong> - We continue to work on this issue.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>11:46</var> UTC</small><br><strong>Identified</strong> - We have identified an issue affecting Network IDS appliance reporting and are currently working on a fix. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.</p>tag:status.alertlogic.com,2005:Incident/186020592023-09-25T17:34:46Z2023-09-25T17:34:46ZWAF configuration page not loading for MDR customers | US-East<p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>17:34</var> UTC</small><br><strong>Resolved</strong> - The issue affecting WAF configuration page has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact support@alertlogic.com.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>15:50</var> UTC</small><br><strong>Monitoring</strong> - We have implemented a fix for the issue affecting the WAF configuration page and are currently monitoring the situation to ensure that the issue has been fully resolved. We will continue to provide updates until the incident is closed.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>15:15</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue that may be impacting the availability of the WAF configuration page in the Alert Logic MDR Console for customers in US-East-1. We will provide an update as soon as we have more information.</p>tag:status.alertlogic.com,2005:Incident/186132272023-09-15T15:00:00Z2023-09-26T16:36:17ZFailed execution of scheduled PCI scans | US regions<p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>Resolved</strong> - We experienced an issue regarding scheduled PCI scans that impacted some of our US-based customers between September 15 to September 25. If your PCI scan wasn't executed during this timeframe, please follow these steps to reschedule:<br /><br />- Open the Alert Logic Console and select the menu icon, then click 'Configure'<br />- Choose 'PCI Scanning' and select the scan policy you wish to reschedule.<br />- In the 'Scan Schedule' section, set the desired scan time, frequency, and your timezone.<br />- Press 'Submit PCI scan job'.<br /><br />We apologize for any inconvenience this may have caused. If you experience any further issues, please contact support@alertlogic.com.</p>tag:status.alertlogic.com,2005:Incident/179785552023-08-01T14:00:11Z2023-08-01T14:00:11ZScheduled maintenance to Alert Logic log parsers<p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>18:41</var> UTC</small><br><strong>Scheduled</strong> - Scheduled maintenance to Alert Logic log parsers is set to take place in all regions on August 01, 2023. There is no planned impact resulting from this update, and no action is required from Alert Logic customers. Should you have any inquiries about this maintenance, please don't hesitate to reach out to us at support@alertlogic.com.</p>tag:status.alertlogic.com,2005:Incident/179582872023-07-25T19:38:59Z2023-07-25T19:38:59ZDegradation to the Alert Logic Console<p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>19:38</var> UTC</small><br><strong>Resolved</strong> - The Alert Logic Console is now functioning correctly. The incident is resolved.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>19:23</var> UTC</small><br><strong>Identified</strong> - The issue has been identified. Our engineering teams are working to restore service.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>18:51</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue that is causing degradation to the WAF management portion of the Alert Logic Console. We will provide an update as soon as we have more information.</p>tag:status.alertlogic.com,2005:Incident/179107222023-07-20T11:45:16Z2023-07-20T11:45:16ZImpact to the EEP page in the Alert Logic Console | UK-West-1<p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>11:45</var> UTC</small><br><strong>Resolved</strong> - The issue affecting the EEP Console for UK customers has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact support@alertlogic.com.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>11:24</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>10:53</var> UTC</small><br><strong>Identified</strong> - We are aware of a problem that is impacting the functionality of the EEP section in the Alert Logic Console specifically for customers in the UK. We are actively addressing this issue and developing a solution. There is no impact to the security output of this product. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.</p>tag:status.alertlogic.com,2005:Incident/178172152023-07-10T21:33:59Z2023-07-10T21:33:59ZDegradation to health stats in the Alert Logic Console<p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>21:33</var> UTC</small><br><strong>Resolved</strong> - The issue affecting Assets health stats in the console has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact support@alertlogic.com.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>20:25</var> UTC</small><br><strong>Monitoring</strong> - We have implemented a fix for the issue affecting health stats and have verified that metrics are now visible in the Console. We will continue to monitor the situation to ensure that the issue has been fully resolved. We will continue to provide updates until the incident is closed.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>19:48</var> UTC</small><br><strong>Identified</strong> - We have identified an issue that may be impacting the visibility of agent and appliance stats in the Alert Logic Console for customers in US-East-1. There is no loss to data as a result of this incident, and stats will continue to be visible in reports. We will provide an update as soon as we have more information.</p>tag:status.alertlogic.com,2005:Incident/177708172023-07-05T15:04:14Z2023-07-05T15:04:14ZDegradation to the Reports in the Alert Logic Console | All Regions<p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>15:04</var> UTC</small><br><strong>Resolved</strong> - The issue affecting reports in the Alert Logic Console has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact support@alertlogic.com.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>13:43</var> UTC</small><br><strong>Identified</strong> - We have identified an issue affecting reports in the Alert Logic Console and are currently working on a fix. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>13:32</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue that may be impacting reports in the Alert Logic Console for MDR customers. We will provide an update as soon as we have more information.</p>tag:status.alertlogic.com,2005:Incident/177278212023-06-30T14:07:54Z2023-06-30T14:07:54ZExtended Endpoint Protection issue on Alert Logic backend<p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>14:07</var> UTC</small><br><strong>Resolved</strong> - The issue affecting EEP has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact support@alertlogic.com.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>13:08</var> UTC</small><br><strong>Monitoring</strong> - We have implemented a fix for the issue affecting EEP and are currently monitoring the situation to ensure that the issue has been fully resolved. We will continue to provide updates until the incident is closed.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>11:08</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>09:53</var> UTC</small><br><strong>Identified</strong> - We have identified an issue affecting EEP and are currently working on a fix. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>09:01</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue that may be impacting the use of Extended Endpoint Protection. We will provide an update as soon as we have more information.</p>tag:status.alertlogic.com,2005:Incident/175631882023-06-13T21:18:59Z2023-06-13T21:18:59ZAlert Logic Console | All Regions<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>21:18</var> UTC</small><br><strong>Resolved</strong> - Availability and functionality of the Alert Logic Console is now restored. The incident is resolved.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>20:47</var> UTC</small><br><strong>Monitoring</strong> - We are beginning to see restored service functionality on the Alert Logic Console. The root cause of this issue due to ongoing AWS degradation in the US-East-1 region. We are actively monitoring the situation, and you can find more information at https://health.aws.amazon.com/health/status.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>19:42</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>19:27</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue with the Alert Logic Console. During this time, customers will experience intermittent login failures when attempting to log in. This is affecting customers in all regions.</p>tag:status.alertlogic.com,2005:Incident/171317922023-05-03T14:27:37Z2023-05-03T14:27:37ZDegradation to Extended Endpoint Protection (EEP) | US Regions<p><small>May <var data-var='date'> 3</var>, <var data-var='time'>14:27</var> UTC</small><br><strong>Resolved</strong> - The issue affecting the EEP product has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact support@alertlogic.com.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>14:15</var> UTC</small><br><strong>Monitoring</strong> - We have implemented a fix for the issue affecting the EEP product and are currently monitoring the situation to ensure that the issue has been fully resolved. We will continue to provide updates until the incident is closed.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>13:48</var> UTC</small><br><strong>Update</strong> - We continue to develop a fix for this issue.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>13:04</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>13:04</var> UTC</small><br><strong>Identified</strong> - We have identified an issue affecting the Extended Endpoint Protection (EEP) product and are currently working on a fix. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.</p>tag:status.alertlogic.com,2005:Incident/167097832023-03-31T17:38:18Z2023-03-31T17:38:18ZWebsite Availability Issues<p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>17:38</var> UTC</small><br><strong>Resolved</strong> - The <product> is now fully operational. Thank you for your patience during this time. If you experience any further issues, please contact support@alertlogic.com.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>17:03</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>16:21</var> UTC</small><br><strong>Monitoring</strong> - A fix has been applied and service restoration is underway. Service health validation is being performed. The incident is in a 'Monitoring' state.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>14:18</var> UTC</small><br><strong>Identified</strong> - A technical issue is currently affecting the availability of the Alert Logic family of websites. The root cause has been identified and a fix is being implemented.</p>tag:status.alertlogic.com,2005:Incident/161542062023-02-26T23:30:08Z2023-02-26T23:30:08ZNetwork Maintenance | US-West-1<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>23:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>19:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>22:10</var> UTC</small><br><strong>Scheduled</strong> - Fortra's Alert Logic will be performing network maintenance in the US-West-1 region during this time. There will be a momentary controlled outage as connectivity is migrated between network devices. This is anticipated to last up to several minutes, however no disruption to data ingestion is expected. If you have any questions regarding this maintenance, please contact support@alertlogic.com.</p>tag:status.alertlogic.com,2005:Incident/162797422023-02-26T03:36:00Z2023-02-26T03:36:00ZMajor Incident - Unable to log into Alert Logic Console | All Regions<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>03:36</var> UTC</small><br><strong>Resolved</strong> - Alert Logic Engineers have identified and corrected the problem. No data or information was lost during this incident. The Console is now operational and able to authenticate as normal.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>02:43</var> UTC</small><br><strong>Investigating</strong> - We are aware of the inability to log in to the Alert Logic Console, which is affecting all regions. Our Engineers are diagnosing the issue at this time. We will update with more information shortly.</p>tag:status.alertlogic.com,2005:Incident/158923392023-01-28T23:30:33Z2023-01-28T23:30:33ZNetwork Maintenance | US-West-1<p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>23:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>14:26</var> UTC</small><br><strong>Scheduled</strong> - Fortra's Alert Logic will be performing network maintenance in the US-West-1 region during this time. There will be a momentary controlled outage as connectivity is migrated between network devices. This is anticipated to last up to several minutes, however no disruption to data ingestion is expected. If you have any questions regarding this maintenance, please contact support@alertlogic.com.</p>tag:status.alertlogic.com,2005:Incident/112088552022-09-21T18:51:21Z2022-09-21T18:51:21ZNew Agent Connections to IDS Appliances | All Regions<p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>18:51</var> UTC</small><br><strong>Resolved</strong> - This incident is now resolved.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>16:18</var> UTC</small><br><strong>Identified</strong> - We have identified an issue where newly provisioned Agents or those Agents attempting to re-establish connection are currently unable to connect to IDS Appliances. We are aware of the root cause and are working to resolve the issue.</p>tag:status.alertlogic.com,2005:Incident/108923422022-08-23T20:12:43Z2022-08-23T20:12:43ZAlert Logic Console<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>20:12</var> UTC</small><br><strong>Resolved</strong> - This incident is now resolved.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>16:25</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>15:46</var> UTC</small><br><strong>Identified</strong> - We are aware of users experiencing intermittent issues when interacting with several components of the Alert Logic Console. We have identified the root cause of the issue and are working to restore the user experience.</p>tag:status.alertlogic.com,2005:Incident/108318702022-08-15T18:48:53Z2022-08-15T18:48:53ZAlert Logic Console Login Issues<p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>18:48</var> UTC</small><br><strong>Resolved</strong> - Alert Logic Engineering teams have identified the root cause, applied the fix and all services have been verified. This issue is resolved.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>18:13</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>18:03</var> UTC</small><br><strong>Identified</strong> - A scaling issue with a subsystem that controls the Alert Logic Console has been identified. This is currently impacting Console, Service Desk and the ability for Support and SOC teams to respond to requests. Engineering teams are implementing the fix and will be resolved soon.</p>tag:status.alertlogic.com,2005:Incident/107976652022-08-14T05:00:22Z2022-08-14T05:00:22ZNetwork Maintenance | UK-West<p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>15:02</var> UTC</small><br><strong>Scheduled</strong> - We will be completing scheduled maintenance in the UK-West region at this time. Whilst we do not anticipate any interruption, customers within this region may experience a slight delay in data processing and intermittent access to the customer console.</p>tag:status.alertlogic.com,2005:Incident/108037692022-08-11T11:22:32Z2022-08-11T11:22:32ZIncidents not being displayed in the Console | US-East<p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>11:22</var> UTC</small><br><strong>Resolved</strong> - This incident is now resolved.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>11:03</var> UTC</small><br><strong>Monitoring</strong> - We have now applied a fix and have verified that incidents are visible within the Alert Logic Console for US-East customers. We will now place this incident into a Monitoring state.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>10:10</var> UTC</small><br><strong>Identified</strong> - We are aware of an issue affecting the display of incidents in the Alert Logic Console for customers in the US-East region. We have identified the root cause and are working towards deploying a fix. All incidents are being correctly created, stored, and escalated; and only the viewing of incidents in the Console is affected. As a workaround, users can navigate to the URL's sent within notifications to view incidents. We will post further updates as they are available.</p>tag:status.alertlogic.com,2005:Incident/107193072022-07-29T19:51:08Z2022-07-29T19:51:08ZDegradation to Alert Logic Console | All Regions<p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>19:51</var> UTC</small><br><strong>Resolved</strong> - Alert Logic Console access and functionality has been restored in all regions. This incident is now resolved.</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>19:23</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>19:13</var> UTC</small><br><strong>Investigating</strong> - We are aware of degradation to the Alert Logic Console. Users attempting to access the Console may experience intermittent issues with access and/or functionality. We will post further updates as they are available.</p>tag:status.alertlogic.com,2005:Incident/107092402022-07-28T15:32:08Z2022-07-28T15:32:08ZIncident data formatting | All regions<p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>15:32</var> UTC</small><br><strong>Resolved</strong> - This incident is now resolved. Incident details that were incorrectly rendered during the period of impact are now fully re-elaborated.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>14:04</var> UTC</small><br><strong>Monitoring</strong> - We have successfully executed and validated a fix to the affected internal service. Incident details that were incorrectly rendered during the period of impact are in the process of being re-elaborated. This incident will remain in a monitoring state until that action is complete.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>13:56</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>13:50</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue with an internal service, which is intermittently causing incidents to render details, such as title, description, and recommendations, incorrectly. This is visible via the Alert Logic Console and email notifications.</p>