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US-West-1 ? Operational
Alert Logic console Operational
Network IDS Operational
Log Management Operational
Web App IDS Operational
Web Application Firewall Operational
Remediations & Automated Scan Operational
Scheduled Scans Operational
US-East-1 ? Operational
Alert Logic console Operational
Network IDS Operational
Log Management Operational
Web App IDS Operational
Web Application Firewall Operational
Remediations & Automated Scan Operational
Scheduled Scans Operational
UK-West-1 ? Operational
Alert Logic console Operational
Network IDS Operational
Log Management Operational
Web App IDS Operational
Web Application Firewall Operational
Remediations & Automated Scan Operational
Scheduled Scans Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 23, 2019

No incidents reported today.

Feb 22, 2019
Incident notification e-mails containing a broken URL | All Regions
Resolved - A template mismatch was discovered and corrected. The work around is no longer necessary.

The issue is now resolved.
Feb 22, 00:09 UTC
Update - We are continuing to investigate the truncated URLs internally and with our vendor. Root cause has not been identified. As previously noted, please use the prescribed workaround until the issue is resolved.
Feb 21, 20:19 UTC
Identified - It has been identified that our notification vendor, Whispir, conducted maintenance on February 20th, 2019. This change led to the templates for incident notification e-mails, to contain truncated notification URLs. We have engaged our vendor and opened a case to investigate.

The current workaround is to append the URL to contain the relevant part of the domain. For customers in the US Region, please use .com and for those in the UK Region, please use .co.uk.
Feb 21, 17:28 UTC
Investigating - We are currently investigating an issue related to incident notification e-mails. When receiving an incident notification email, customers may notice the Incident link used to view the relevant incident details does not contain the .com or .co.uk part of the URL.

The current workaround is to append the URL to contain the relevant part of the domain. For customers in the US Region, please use .com and for those in the UK Region, please use .co.uk.
Feb 21, 16:17 UTC
Feb 20, 2019

No incidents reported.

Feb 19, 2019
Alert Logic Console | US-East
Resolved - The issue with the Alert Logic Console and Threat event elaboration delays has been resolved. Monitoring activities continued over the last 24 hours and no further impact has been observed.
Feb 19, 19:29 UTC
Monitoring - The issue with the Alert Logic Console and Threat event elaboration delays has been resolved. We are continuing to monitor results.
Feb 18, 17:15 UTC
Identified - We have identified an issue with our central database in the US-East region, resulting in the Alert Logic Console being intermittently unavailable for customers. In addition, a subset of customers would have experienced a delay when attempting to view Incident details.

The cause of the issue is related to a scheduled change, which resulted in part of the central database being unavailable for a short period of time.
Feb 18, 14:18 UTC
Investigating - Please be advised that we are currently experiencing an issue in the US-East region that is affecting access to the Alert Logic Console.
Feb 18, 14:05 UTC
Feb 17, 2019

No incidents reported.

Feb 16, 2019

No incidents reported.

Feb 15, 2019

No incidents reported.

Feb 14, 2019

No incidents reported.

Feb 13, 2019

No incidents reported.

Feb 12, 2019

No incidents reported.

Feb 11, 2019

No incidents reported.

Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

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