Alert Logic Status - Failed execution of scheduled PCI scans

Failed execution of scheduled PCI scans | US regions

Incident Report for Alert Logic

Resolved

We experienced an issue regarding scheduled PCI scans that impacted some of our US-based customers between September 15 to September 25. If your PCI scan wasn't executed during this timeframe, please follow these steps to reschedule:

- Open the Alert Logic Console and select the menu icon, then click 'Configure'
- Choose 'PCI Scanning' and select the scan policy you wish to reschedule.
- In the 'Scan Schedule' section, set the desired scan time, frequency, and your timezone.
- Press 'Submit PCI scan job'.

We apologize for any inconvenience this may have caused. If you experience any further issues, please contact support@alertlogic.com.

Posted Sep 15, 2023 - 15:00 UTC