Incident Notification emails are malformed
Incident
Report for Alert Logic
Resolved
Our MTA email vendor has identified a defect within their parsing tool. The issue has been escalated to their development team, who are working to provide a final resolution. As a workaround, Alert Logic support teams will modify the messaging syntax to account for the invalid characters. Due to the fact the malformed emails are highly infrequent and only affect a small number of customers, we are resolving the StatusPage updates.
Update
Our MTA email vendor has identified a root cause and are working on a remediation plan to restore Incident Notification e-mail formatting. This issue is isolated to a specific scenario where Security Analyst notes contain certain character sets. As such, this issue will only affect a small number of Incident Notification e-mails. We will continue to provide updates as they are relayed by the vendor.
Update
We are continuing to work with our MTA email vendor to determine the root cause of the malformed Incident Notifications. This issue only affects a small subset of customers and incident types. We will continue to provide updates as they are relayed by the vendor.
Identified
We have identified an issue where certain notification formats present malformed emails to a subset of customers. The issue has been escalated to our MTA email provider. We will provide further updates when the vendor responds with details.
Investigating
We are currently investigating a reported issue where Incident and Notification emails are malformed. We will post additional updates as information becomes available.
This incident affected: US-West-1 (Alert Logic Console), US-East-1 (Alert Logic Console), and UK-West-1 (Alert Logic Console).